Effective December 31st, 2018, we will be consolidating our Cypress, IL and Paducah, KY locations into one. All services will be offered out of our Paducah location. Customer service is paramount to us and we feel that we can offer improved service through the following changes.
First, we have expanded our contract at our Paducah location to include the Agriculture Contract through John Deere Company. This allows our Paducah facility to order and stock all Ag parts, in addition to the many Short Line Manufacturers we have carried at our Cypress, IL location.
All Technicians and Customer Account Managers will be retained and continue to support the southern Illinois market as well. All Technicians will be managed out of either Paducah or Morganfield, KY. If you need in-shop support, your unit will be trucked to either Mayfield, KY or Morganfield where you will receive the same superior level of service. Special freight rates will apply so that you are not adversely affected by this change.
We will also put in place a Parts Drop Box that we will be stocking daily not far from our current Cypress location. Information regarding this will be forthcoming.
We appreciate your continued support and look forward to serving you in the future. If you have any questions or concerns, please contact our support center at 866-488-7662. Thank you for your business and from all of us at Hutson, best wishes in the coming New Year.