When you're out in the field, the last thing you want to worry about is breaking down. Connected Support is here to help reduce, or even prevent, downtime. Newer John Deere equipment comes straight from the factory with advanced monitoring technology. Each machine is ready to alert you when something goes wrong—no matter where you are. Our team can also receive alerts and connect to your equipment to diagnose the problem. Hutson's Connected Support team is here to remotely monitor and proactively service your machines for increased uptime.
What happens when you connect your machine?
Connecting your machine gives you and Hutson both remote access to monitor your machine. We'll keep a close eye on your machine and let you know if something doesn't look right. Here's what all is included:
Machine Alerts: Monitor alerts from your machine remotely
Machine Information: Monitor engine hours, utilization, fuel level, idle time and more
Location History: View machine location and get notified if it moves when it's not supposed to
Service Advisor Remote: Hutson can perform software update remotely
Remote Display Access: With your consent, Hutson can remotely connect to your display and assist as needed
Expert Alerts: Hutson can monitor machines and address potential issues
This enables our service department to perform remote diagnostics in real time so they bring the right parts and tools to repair your machine. This also enables wireless software updates on most software when needed.
Expert Alerts proactively monitors machines and delivers notifications to us whenever problems are identified. This allows us to remotely diagnose issues and fix them before they become a problem.
Hear what customers and technicians have to say about Connected Support
Don't just take our word for it—see what actual Connected Support users have to say about the features and benefits of getting connected.
What you need to get connected
To enable Connected Support, your machine must be factory-equipped or field-installed with MTG and you must have a JDLink subscription. You'll also need a valid MyJohnDeere account with appropriate partnerships set up in the John Deere Operations Center.
Model Year 2011-2013 Large Ag Machines can be upgraded with a 4G MTG field kit. Model Year 2014 - Current Large Ag Machines are currently enabled with Connected Support Technology.
