Expert Alerts is predictive technology that monitors machines and delivers notifications to us whenever problems are identified. These alerts allows our team to remotely diagnose issues and resolve them before they become a problem.
Expert Alert rules are developed by teams of product subject matter experts. These teams consist of employees from customer support and engineering. They analyze data that is returned from machines, creating alerts based on trends and other indicators of potential imminent failure. There are two types of Expert Alerts:
Given your consent, we can set up Expert Alerts on your machine to utilize it's monitoring capabilities and proactively identify potential issues. With these advanced notifications, our technicians can make repairs at a convenient time for you with minimal disruption to your operation or bottom line.
John Deere equipment comes with monitoring technology built in, ready to send an alert when an issue occurs. Connected Support remotely monitors alerts and proactively service your machines for increased uptime.
This enables our service department to perform remote diagnostics in real time so they bring the right parts and tools to repair your machine. This also enables wireless software updates on most software when needed.
Given your consent, we can remotely access your in-cab display to assist with setup and adjustments in real-time for optimal performance.