Assist the Service Manager in maintaining accurate and on-time work orders and minimizing billing cycle days. Own all communication around taking calls, creating quotes, and closing jobs as efficiently as possible. This role should focus on daily disciplines of billing cycle days and customer transparency on work orders.
Responsibilities
Focus on billing cycle days to the target number.
Supports technicians with notes on work orders as needed.
Manages customer calls and creates work orders to be assigned.
Follows up with customers on equipment involving shop or part delays.
Ensures payroll is up to date.
Post Technician time to Work Orders.
Report Service Department time to Payroll.
Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
Reviews work orders for completeness and accuracy prior to customer billing
This person oversees opening, reviewing, and closing all work orders.
Create quote from existing SPG/MST library.
Collection of payment upon completion on job(s).
Drives to quote all jobs to create a better customer experience.
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.
Qualifications
4 years of experience as a service/warranty clerk is preferred.
Previous code experience required and ability to manage multiple workorders through the business.
Very fluent on all software platforms used in the service office.
Strong understanding of using job codes and managing billing cycle days
Developed ability to discuss quotes and bills with customer to keep daily sales as a priority.
Knowledge of equipment models or numbers.
Strong communication skills and a great understanding of what the customer experience should be.
Additional requirements
Valid Driver's License
Benefits
Competitive wage paid bi-weekly
401(k) plan with company match
Healthcare (medical, dental, vision)
Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
Company-paid short-term disability
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid holidays
Employee referral bonus
Employee discounts
Dependent Care Assistance Plan
Employee Assistance Program
Wellness Program
On-the-job training & skills development
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Requisition ID #9201236076847_1
About Hutson, Inc.
Hutson has seen plenty of changes since its founding back in 1928, but one thing still remains the same: our commitment to our customers and employees. From our very first location in Mayfield, KY to our 27 locations in Michigan, Kentucky, Indiana, and Tennessee, we have focused on meeting the needs of our customers and co-workers through integrity and innovation.
Ultimately companies are really about their people; committed, talented, passionate people, who want to be challenged, who want to do something meaningful, realize their full potential, make a positive impact in their communities, and have fun doing it. That’s exactly what Hutson Inc is about. Our people are passionate individuals who get involved and make a difference in the lives of our customers and our communities every day. We stand for putting our customers first, treating people with respect, and thinking creatively to solve problems and we are excited to welcome you to our team.
Interested in this position? Fill out an application using the link below! If you have any questions, reach out to our team at recruiting@hutsoninc.com.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Hutson Inc. will be based on merit, qualifications, and abilities. Hutson Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, retaliation or status as a covered veteran in accordance with applicable federal, state and local laws. Hutson Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Hutson Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
