Level 2 Technician

Purpose:

This Technician will perform basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned large agricultural equipment. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Hutson Service Business Model.

Responsibilities:

• Performs basic diagnostics and repairs on small agricultural and turf equipment and established Ag Management Solutions (AMS) products.
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Completes all reports and forms required in conjunction with work assignments.
• Accounts for all time on a time card and for all material used in performing assigned duties.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Experience, Education, and Skills:

• Greater than 2 years experience required and working to complete John Deere Core Certification.
• High School Diploma or equivalent experience required; Associates degree preferred.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to work individually or with a team.
• Detail oriented.

• Proficient oral and written communication skills.

Essential Eligibility Requirements:

• Valid Driver’s License required. 
• Forklift Certification.
• Respirator Certification.

Essential Job Requirements:

1. General Physical Requirements:

• Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds frequently, and/or up to 20 pounds of force constantly to move objects. Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, Repetitive Motions, Crawling, Pushing, and Pulling. 

2. Visual Acuity:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

3. Working Conditions:

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
• The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

Job Specific Competencies:

Time Management: Effectively manages time and workload, ensuring tasks are completed within expected deadlines. Prioritizes repairs and balances routine maintenance tasks to meet company standards. Effectively communicate with the service office when faced with obstacles and delays.

Diagnostic Aptitude: Demonstrates technical expertise in diagnosing equipment issues accurately and efficiently. Utilizes diagnostic tools, technical manuals, and experience to identify root causes of malfunctions, minimizing downtime. Continually updates knowledge to stay current with evolving technologies and industry standards.

Attendance and Punctuality: Demonstrates reliability by maintaining consistent attendance and arriving on time for scheduled shifts, meetings, and assignments. Follows established attendance policies, communicates schedule conflicts or unexpected absences promptly, and ensures work responsibilities are covered when away. Dependable presence supports team productivity, workflow continuity, and high-quality service to customers.

Attitude: Consistently demonstrates a positive, professional, and proactive attitude in the workplace. Maintains a constructive approach to challenges, contributing to a supportive and collaborative environment. Displays enthusiasm, adaptability, and a willingness to assist others.

Technician Safety: Follows safety protocols and uses PPE properly; contributes to a safe environment. Encourages peers to work safely.

Tech Communication and Collaboration: Communicates clearly and respectfully; works well with coworkers and supports collaboration. Provides clear, timely updates to supervisors and peers. Encourages open dialogue within the team. Work orders are completed on time and contain accurate information regarding Complaint, Diagnostics and Repair.

Tech Initiative: Takes responsibility for work; seeks help when needed; volunteers occasionally and stays engaged.

Tech Quality of Work: Demonstrates the ability to perform work accurately, thoroughly, and in accordance with established technical and safety standards. Produces high-quality results with minimal errors, reducing the need for rework and ensuring equipment is repaired right the first time. Consistently follows procedures, verifies work before completion, and takes responsibility for the quality of all tasks performed.

Productive Revenue: Productive Revenue measures how effectively a technician converts available working hours into billable dollars on retail, agreement, internal, or warranty work orders, while minimizing idle time or non-revenue activities such as sundry work orders. 

Labor Performance KPI Definition: Understands labor performance metric and how to achieve the target, tracking and demonstrating ownership of labor performance. Labor performance meets the identified target percentage of ≥85%.