The VP of Aftermarket works to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the aftermarket department and to ensure financial strength and operating efficiency.
In cooperation with the CAO leads the development and deployment of Aftermarket strategy and long-term plans which integrates the business’ values, mission, resources, and goals
Set challenging and realistic goals for growth, performance and profitability for the Aftermarket department that aligns with the organization’s financial and operational objectives
Build partnerships with key Aftermarket Directors to ensure operational elements to optimize customer satisfaction while executing to key metrics
Oversee Customer Service satisfaction efforts for the company; resolve customer complaints, and other issues that may interfere with efficient operations
Partner with CAO and CFO on budgeting, forecasting annual sales and gross profit budgets, along with strategies and tactics to achieve them
Work with Human Resources team to manage recruiting, staffing and employee development activities for aftermarket department
Partner with the Hutson Support Call Center operations to ensure customer satisfaction and loyalty
Develop and maintains lines of communications to all levels of employees to promote awareness of the current Safety Culture of the Company.
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Participate in all business and/or department activities related to ensuring the customer experience is positive.
Conduct self in the presence of customers and community so as to present a professional image of Hutson Inc.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.
Bachelor’s degree in business administration, or related field
5+ years’ experience in leadership positions
Leadership skills, with steadfast resolve and personal integrity
Understanding of advanced business planning and regulatory issues
A solid grasp of data analysis and performance metrics
Be able to diagnose problems quickly and have foresight into potential issues
General Physical Requirements:
Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
Job Specific Competencies:
Hutson Cultural Values
Collaboration/Manager: The ability and willingness to communicate, cooperate and effectively work with co-workers, managers and customers.
Customer Focus/Manager: Brings a "customer-centric" focus in all that they do. The employee enhances the experience for the customer and embraces the customer focused culture.
Communication/Manager: Presents information in a professional and concise manner to ensure others understand his/her ideas; demonstrates effective oral and written communication and can tailor messages to be specific to the audience.
Decision Making/Manager: The ability to make quick, effective and appropriate decisions and to lead his/her team in doing the same.
Innovation/Manager: Creates an environment that encourages new ideas and creative problem solving, motivates team to change and adapt to the evolution of the business and strives for continuous improvement of processes and procedures.
Leadership/Manager: Understands, accepts, and endorses Hutson's mission, vision and core values. Demonstrates energy and commitment to achieving the company's strategic goals. Appropriately influences co-workers and team members.
Competitive wage paid bi-weekly
401(k) plan with company match
Healthcare (medical, dental, vision)
Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
Company-paid short-term disability
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Employee referral bonus
Dependent Care Assistance Plan
Employee Assistance Program
On-the-job training & skills development
Requisition ID #2480 posted February 2, 2023
About Hutson, Inc.
Hutson has seen plenty of changes since its founding back in 1928, but one thing still remains the same: our commitment to our customers and employees. From our very first location in Mayfield, KY to our 31 locations in Kentucky, Tennessee, Indiana, and Michigan, we have focused on meeting the needs of our customers and co-workers through integrity and innovation.
Ultimately companies are really about their people; committed, talented, passionate people, who want to be challenged, who want to do something meaningful, realize their full potential, make a positive impact in their communities, and have fun doing it. That’s exactly what Hutson Inc is about. Our people are passionate individuals who get involved and make a difference in the lives of our customers and our communities every day. We stand for putting our customers first, treating people with respect, and thinking creatively to solve problems and we are excited to welcome you to our team.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Hutson Inc. will be based on merit, qualifications, and abilities. Hutson Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, retaliation or status as a covered veteran in accordance with applicable federal, state and local laws. Hutson Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Hutson Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.