Vice President of Aftermarket

Job overview

The VP of Aftermarket works to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the aftermarket department and to ensure financial strength and operating efficiency.

Responsibilities

• In cooperation with the CAO leads the development and deployment of Aftermarket strategy and long-term plans which integrates the business’ values, mission, resources, and goals
• Set challenging and realistic goals for growth, performance and profitability for the Aftermarket department that aligns with the organization’s financial and operational objectives
• Build partnerships with key Aftermarket Directors to ensure operational elements to optimize customer satisfaction while executing to key metrics
• Oversee Customer Service satisfaction efforts for the company; resolve customer complaints, and other issues that may interfere with efficient operations
• Partner with CAO and CFO on budgeting, forecasting annual sales and gross profit budgets, along with strategies and tactics to achieve them
• Work with Human Resources team to manage recruiting, staffing and employee development activities for aftermarket department
• Partner with the Hutson Support Call Center operations to ensure customer satisfaction and loyalty
• Develop and maintains lines of communications to all levels of employees to promote awareness of the current Safety Culture of the Company.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Participate in all business and/or department activities related to ensuring the customer experience is positive.
• Conduct self in the presence of customers and community so as to present a professional image of Hutson Inc.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• Bachelor’s degree in business administration, or related field
• 5+ years’ experience in leadership positions
• Leadership skills, with steadfast resolve and personal integrity
• Understanding of advanced business planning and regulatory issues
• A solid grasp of data analysis and performance metrics
• Be able to diagnose problems quickly and have foresight into potential issues

Additional requirements

• General Physical Requirements:
• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
• Visual Acuity:
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
• Job Specific Competencies:
• Hutson Cultural Values
• Collaboration/Manager: The ability and willingness to communicate, cooperate and effectively work with co-workers, managers and customers.
• Customer Focus/Manager: Brings a "customer-centric" focus in all that they do. The employee enhances the experience for the customer and embraces the customer focused culture.
• Communication/Manager: Presents information in a professional and concise manner to ensure others understand his/her ideas; demonstrates effective oral and written communication and can tailor messages to be specific to the audience.
• Decision Making/Manager: The ability to make quick, effective and appropriate decisions and to lead his/her team in doing the same.
• Innovation/Manager: Creates an environment that encourages new ideas and creative problem solving, motivates team to change and adapt to the evolution of the business and strives for continuous improvement of processes and procedures.
• Leadership/Manager: Understands, accepts, and endorses Hutson's mission, vision and core values. Demonstrates energy and commitment to achieving the company's strategic goals. Appropriately influences co-workers and team members.

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