A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include sales, customer support, technical support, planning and key customer account business operational optimization.
Responsibilities
Manages key customer account relationships to provide a differentiated customer experience.
Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
Develops a contact plan that meet the individual needs of your key customer accounts.
Meets sales volume and sales objectives on assigned key customer accounts.
Influences customer account trade cycles and current and future needs.
Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system.
Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.
Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.
Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
Monitors and timely communicates any competitive activity to management.
Coordinates new equipment field demonstrations.
Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
Actively participates in local/regional industry associations.
Attends applicable sales training events/seminars.
Maintains assigned company vehicles and equipment.
Qualifications
5 or more years of equipment sales experience is required.
Bachelor’s degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
Business, financial and logistical management knowledge.
Knowledge of relevant agronomic practices and trends.
Knowledge of key customer account agronomic operations.
Ability to use software applications such as Microsoft Office and internet functions.
Ability to work flexible hours.
Excellent customer relationship skills with current and future decision makers.
Benefits
Competitive wage paid bi-weekly
401(k) plan with company match
Healthcare (medical, dental, vision)
Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
Company-paid short-term disability
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid holidays
Employee referral bonus
Employee discounts
Dependent Care Assistance Plan
Employee Assistance Program
Wellness Program
On-the-job training & skills development
#ca-sales
Requisition ID #2455 posted January 17, 2023
About Hutson, Inc.
Hutson has seen plenty of changes since its founding back in 1928, but one thing still remains the same: our commitment to our customers and employees. From our very first location in Mayfield, KY to our 31 locations in Kentucky, Tennessee, Indiana, and Michigan, we have focused on meeting the needs of our customers and co-workers through integrity and innovation.
Ultimately companies are really about their people; committed, talented, passionate people, who want to be challenged, who want to do something meaningful, realize their full potential, make a positive impact in their communities, and have fun doing it. That’s exactly what Hutson Inc is about. Our people are passionate individuals who get involved and make a difference in the lives of our customers and our communities every day. We stand for putting our customers first, treating people with respect, and thinking creatively to solve problems and we are excited to welcome you to our team.
Interested in this position? Fill out an application using the link below! If you have any questions, reach out to our team at recruiting@hutsoninc.com.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Hutson Inc. will be based on merit, qualifications, and abilities. Hutson Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, retaliation or status as a covered veteran in accordance with applicable federal, state and local laws. Hutson Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Hutson Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
