Service Advisor Remote allows Hutson to remotely monitor your machine for Diagnostic Trouble Codes (DTCs) in real time. If we get an alert for your machine, we can diagnose the issue and let you know before something goes wrong. We may know what the issue is before even looking at your machine, allowing our technicians to bring the right parts and tools needed to get you back up and running. This also enables us to make wireless software updates when needed.
Other benefits of Service Advisor Remote
Remote Machine Recording
This enables our service department to perform remote diagnostics in real time so they bring the right parts and tools to repair your machine. This also enables wireless software updates on most software when needed.
Remote Programming
With Remote Programming, our team can use your machine's JDLink telematics connections to resolve certain technical problems. We can push updates to your machine to fix issues and change settings.
Managing DTCs
Our team can view, clear and refresh your machines Diagnostic Trouble Codes, allowing us to diagnose issues and prepare if a service call is required.
How Service Advisor Remote works
John Deere has spent years collected data from machines and creating DTCs based on common issues they've seen. When a connected machine has one of these issues, a DTC is created and transmitted. Our team receives these DTCs and analyzes them to identify a potential cause. We can then take steps to fix the issue, which may involve contacting the machine owner, sending a technician or doing a remote service/update.
John Deere equipment comes with monitoring technology built in, ready to send an alert when an issue occurs. Connected Support remotely monitors alerts and proactively service your machines for increased uptime.
Expert Alerts proactively monitors machines and delivers notifications to us whenever problems are identified. This allows us to remotely diagnose issues and fix them before they become a problem.
